| Issue ID | 1601583 |
| Internal NHTSA # | 11255954 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLK350 |
| Model Year | 2013 |
| File date | 02/08/19 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2013 mercedes-benz glk350. While driving between 12 and 18 mph, the driver rear ended another vehicle. The air bags failed to deploy. The driver ruptured discs two through seven in the neck, which required medical attention. The other driver was not injured. A police report was filed. The vehicle was towed to an independent mechanic where the front end of the vehicle was rebuilt. The mechanic also diagnosed the air bags, but could not determine the cause of the failure. The vehicle was not taken to a dealer and was not repaired for the air bag failure. The vin was included in nhtsa campaign number: 18v043000 (air bags). The manufacturer was notified of the failure and advised the contact to send a copy of the crash report. No further assistance was offered. Mercedes-benz of south mississippi (11619 bobby eleuterius blvd, d'iberville ms 39540, (228) 265-9185) and mercedes-benz of new orleans (3727 veterans blvd, metairie, la 70002, (504) 456-3727) were contacted when he received the recall and stated that the part was not available. The manufacturer was also contacted and did not assist. The failure mileage was 61,300. Vin tool confirms parts available. *dt*as *dt*dt attached is the police report, insurance claim number xxxxxxxxxxxxxxxxxxxxxx and repair report that you requested from our collision. |
| Vehicle Mileage at Failure | 61300 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | WAVELAND, MS |
| VIN pattern | WDCGG5HB8DGXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | Y |
| Was medical attention required? | Y |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 12 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | LAKESHORE BODY SHOP |
| Dealer's telephone number | 228-467-1535 |
| Dealer's city | BAY SAINT LOUIS |
| Dealer's state code | MS |
| Dealer's ZIP code | 39520 |